Warranty and Repairs
Bridal
We stand behind the quality of our pieces. Ara Fine Jewelry offers a complimentary lifetime warranty on all engagement rings and bridal pieces. This warranty includes any quality issues that may occur from a manufacturing defect, loose diamonds, loose prongs and missing pavé stones.
This warranty does not cover issues that are a result of normal wear and tear, including but not limited to: scratches, dents, bent or misshapen bands, or cracked stones. Lost or stolen pieces are also not covered by this warranty.
If you encounter any problems with your engagement ring or wedding band, contact our customer support right away at hello@arajewelry.ca.
Please note that any work performed on our pieces by anyone outside of Ara Fine Jewelry will not be under warranty.
Fine Jewelry
Ara Fine Jewelry offers a complimentary 2 year limited warranty on all fine jewelry purchases that are within Canada.
This warranty includes any quality issues that arise from a manufacturing defect, which include: loose diamonds or loose prongs, missing pavé diamonds, or broken clasps. Within the first 12 months of purchase, Ara Fine Jewelry will correct any manufacturing defects. Outside of the 12 months and up to 2 years from the date of your ring being delivered to you, Ara Fine Jewelry will take in your piece for a detailed inspection.
For any damages deemed a manufacturing defect or quality related issue, Ara Fine Jewelry will repair at no cost to you. For any damages that are from normal wear and tear, a fee will be determined based on the assessment by our Goldsmiths. Once a fee is determined someone from our customer support team will contact you to collect payment. After 2 years from the date of delivery Ara Fine Jewelry will happily assist with any repair at a fee plus additional tax and a flat rate shipping fee of $25 within Canada.
Ring Resizing
We want your new ring to be the perfect fit! If you do not know your ring size we will ship you a complementary ring sizer to ensure we have the right size for your ring after your ring purchase and before production.
If you do not get the ring size correct and the ring needs to be resized we provide an at cost ring resize service. Each ring is unique in width, detail and size and the price of the resize depends on these details and if the ring needs to be sized up or sized down.
Once a resize price is determined by our goldsmiths we will provide you with the quote for the resize service for your ring. The shipping cost for your ring is included in the cost of the resize service within Canada. Our ring resize service takes a minimum of 2 weeks and can take up to 4 weeks depending on repair volume at the time.
Care and Cleaning
Ara cannot accept responsibility for any items repaired by another jeweler, All warranty will be considered void if another jeweler has worked on an Ara piece.
Ara pieces can be worn and cleaned like any diamond rings, earrings or necklaces. Our Jewelry is made by Canadian Artisans with decades of experience and we stand behind the quality of our product.
Please treat your Ara pieces carefully, since fine jewelry is made of malleable precious metals they are not indestructible and need to be worn with care. We recommend taking your jewelry off before exercising, swimming or showering. We also recommend avoiding harsh chemicals, lotions, hairsprays, hand sanitizers and detergents whenever possible to keep your gemstones clean, sparkly and looking their best.